PLEASE READ BEFORE ORDERING
Terms & conditions.
Please review our ordering, pickup, cancellation and allergen policies before placing an order. If you have a question or need help with an existing order, contact our team.
Allergen and food-safety notice
Emberstone Pizza items are prepared in a shared kitchen that may handle peanuts, tree nuts, milk, eggs, wheat, soy, and other allergens. Cross-contact can occur through ingredients, surfaces, utensils, fryers, and preparation equipment. No item can be guaranteed allergen-free.
If you or anyone eating the order has an allergy, intolerance, or dietary restriction, contact the restaurant directly before ordering. Do not rely on an online note alone for a severe allergy.
Order requests, prices, and availability
Online selections are an order request until Emberstone Pizza confirms availability and receives the required payment through its approved payment provider. Menu items, prices, toppings, hours, pickup times, and availability may change. The customer is responsible for reviewing every item, customization, quantity, pickup time, and contact detail before payment.
Customizations and substitutions
Reasonable preparation variation can occur with handmade food. Topping requests, crust choices, sauces, and special instructions are subject to ingredient availability and kitchen capacity. We contact you before making a material substitution using the contact information provided with your order.
Pickup, care, and timing
All online orders are for pickup at the restaurant. Customers must provide accurate pickup information and arrive at the selected or confirmed time. After pickup, the customer is responsible for safe transportation, storage, reheating, and serving. Food quality and safety can be affected when hot food is not handled promptly.
Changes, cancellations, and refunds
Food preparation begins quickly and uses perishable ingredients. Contact us as soon as possible to request a change or cancellation. Orders can be changed or cancelled before preparation begins. Once preparation has started, changes and cancellations may not be possible. If an item is missing, incorrect or unsatisfactory, contact us promptly with your order details so we can arrange an appropriate replacement or refund.
Questions before ordering
Please contact Emberstone Pizza directly before ordering if you need ingredient information, have an allergy concern, need to verify a pickup time, or have a question about an item.